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OUR PRIVACY POLICY


Explorient is committed to protecting your privacy.  We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information you provide us.   We will only use the information we collect for the purposes of enhancing your Explorient experience and providing you with a more personalized trip-planning process. The following is our policy regarding your privacy and the security of your information. If you have any additional questions or concerns, please contact us at info@explorient.com.

1. COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION BY EXPLORIENT.COM

When you browse Explorient.com and have not registered for any online service from Explorient, you browse anonymously.  However, in an effort to make our site as effective and enjoyable as possible, the computers that operate the site will collect certain information each time you visit the site and store these statistics in server logs. These statistics do not identify you personally, but will give us information regarding the type of user who is accessing the site and certain browsing activities of that user. Information collected in this way includes the IP address of the user accessing our site (i.e. the unique I.D. number of the user’s computer), the type of browser (Internet Explorer, Netscape, etc.) and operating system (system software) used to access our site, how long the user accessed our site in any given session, and the date and time of access. The information collected is used for the purpose of measuring response rates to Web page and E-mail hyperlinks as well as overall Site activity and performance.

When you fill out a travel request form or are booking a tour through Explorient.com, certain Personal Identifiable Information will be collected.  (“Personal Identifiable Information” is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information).  When you submit your personally identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.


2. USE OF YOUR INFORMATION BY EXPLORIENT.COM

Information collected on Explorient.com may be used to:

  • Register you as an Explorient.com member
  • Plan and process your travel requests
  • Notify you of travel changes through the Travel Alerts service
  • Send marketing communications or surveys to you
  • Respond to your questions or suggestions
  • Improve the quality of your visit to our site

Explorient.com collects the full name and contact number for a traveler when a travel reservation is made. We may also collect information about each traveler’s preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and ticketing options. When someone other than yourself is accompanying you on travel purchased through Explorient.com, we may collect Personal Identifiable Information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Explorient.com with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

When you reserve your travel through Explorient.com, you are requested to provide the billing address of the credit card that is used to purchase your travel. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for your travel.

At no time will we sell, trade, or rent your personal information to third parties.  We may, however, choose to disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.


3. SHARED INFORMATION

To process and provide the services you request, we may share your Personal Identifying Information with authorized partners – including airlines, hotels, and ground operators. These partners and service providers need information about your profile, such as your names, contact information, your travel’s preferences, such as meal requests, seat selection, frequent flyer/hotel/car rental programs and ticketing options.   Since we are our own tour operator, we process the purchase of your travel reservation and request.  We DO NOT share with our partners and providers your credit card information.

4. SECURITY

Explorient.com is committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. Our site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. For the protection of your credit card information, Explorient utilizes a VeriSignTM secure site for accepting credit card information.


5. COOKIES AND IP ADDRESSES

We may place a “cookie” on your computer’s hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer’s hard drive until you remove it. We may also use temporary or “session” cookies to help you purchase our travel packages. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features.

We may collect the IP addresses used to access our Site and the dates and times of access. This information is used to analyze trends, administer the Site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.


6. LINKS

Explorient.com website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on Explorient.com site.  We encourage you to read the privacy policies of other websites you link to from the Explorient.com site or otherwise visit.


7. CHILDREN UNDER 13

We take special steps to safeguard the privacy of children. If you are under 13 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for children and we do not knowingly collect personally identifiable information from any children under 13.


8. COMMENTS

We have taken great measures to ensure that your visit to the Explorient.com site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Site’s privacy practices, please contact us by e-mail by at info@explorient.com or telephone at 1-800-785-1233.